This article is for Admins who want to pre-configure users so they do not have to log into Lua on the web before logging into the Lua app. If you, as an admin, want to have users set themselves up 100%, you can do that (instead of following the step below) by having them follow the user setup instruction here: Lua: Create your account
2. Enter the details for the new user and click Add to Directory.
3. That's it. Now have the new user log in.
NOTE: If Lua hangs and shows the "Adding to Directory..." button, the phone number is likely assigned to another active user. To fix this, cancel out of this screen, remove the phone number from the other user's profile, and then add the new user.